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Electric Bikes FAQs
Do Aniioki bikes arrive assembled?
Aniioki bikes arrive about 90% assembled. You will need to attach the handlebars, front wheel, pedals, and saddle. The process is straightforward, and we provide detailed instructions and an online assembly video to guide you. Most customers can complete it in under an hour.
Can I ride Aniioki ebikes on rainy days?
You can ride in light rain and don't have to worry about damage caused by spray from wet roads and raindrops. We don't recommend riding ebikes in heavy rain or overly wet environments.
What's the difference between a Gear motor and a Direct drive motor?
Gear motors integrate an electric motor with a gearbox to increase torque by reducing speed, making them ideal for high-torque, low-speed applications like conveyors or robotic arms, though gears may cause minor energy loss. Direct-drive motors connect directly to the load without gears, offering higher efficiency, smoother operation, and precise control, commonly used in electric vehicles and high-speed eBike.
Is customer service available 24/7?
Our customer service team, based in China, strives to respond promptly despite the time difference, with over 90% of emails answered within 24 hours and some within 48 hours, available Sunday to Thursday, 5 PM–2 AM (PST). Contact us at sales@aniioki.com or WhatsApp: +1 628 304 9826.
What's the return & refund policy?
You have 30 days after receiving your package to request a return. Please first contact our customer service team at sales@aniioki.com to get a return shipping label. As for the refund, it depends on different situations to get a full refund or partial refund. Find more details about the return & refund policy in this link.


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